Project Overview

• Customer Format: Retail Store Chain
• Project Name: Confidential
• Completion Time Frame: 60 Days
• Number of Locations: 2,031
• Customer Requirement: To provide counter to counter delivery of Lexmark printers and cartridges to store sites with a requirement of <1% Out of Box Failures (OBF).
• R&R Methodology Advantage: R&R employs an experienced team of Managed Services professionals. We incorporate teams within our national logistics coverage. This consists of our own warehouse, driver/technician and vehicles. Our ability to plan, resource and manage the Turn-key execution of emergency customer projects provides cost savings and eliminates handoff and multi-vendor coordination costs.

Project Scope

The customer asked R&R to provide counter to counter delivery service to eliminate the high rate of OBFs. R&R hand loaded, unloaded and delivered over 3,200 printers and 3200 Printer Cartridges to over 2,200 locations with less than 10 OBF’s reported, < .005%.

Within 60 days of project start R&R:

• Completed warehousing of over 3,200 printers which included storage, labeling, shipping and tracking of inventory
• Coordinated with installers to provide efficient and optimal delivery schedule
• Created daily delivery and status reports for customer in addition to our automated, web based delivery completion reports
• Finished rollout on schedule and surpassed target goal of <1% OBF’s

Summary

R&R executed with zero exceptions of shipping and <.005% OBF’s.