Managed Services
Project Support

R&R Solutions' Project Support Desk (PSD) is more than a central point through which problems or issues are reported and subsequently managed and coordinated. It is a group of resources designed to assist specifically with Project Management responsibilities and plays an integral part of our project delivery functions. Ultimately responsible for engaging resources to address and resolve project challenges.

R&R Solutions' consolidation and centralization of PSD functions provides a Single Point of Contact (SPOC) support model. The SPOC model facilitates immediate project delivery improvement in employee/customer service and IT cost containment.

    R&R delivers support in the following three essential ways:

  1. Applying best practices and staffing coverage models developed in high volume call center models, the SPOC model allows for leveraged phone coverage for responding to calls across the hours of the day and days of the week specific to each project. Thus, internal IT support desk functions are better positioned to meet employee-customer needs/wants/expectations for “speed to response” as they are not distracted by project related support needs.
  2. Consolidation of functions allows the leveraging of facilities, tools and, most importantly, technical and project specific resources and knowledge to resolve similar issues related to each project. This strategy enables limited technical resources to be better utilized in a cost effective manner.
  3. The consolidated SPOC model gives a single collection point for specific project transaction information. First, this provides a more effective management environment for the collection of critical survey data required to make informed delivery decisions. Second, this creates the best atmosphere for the promotion and adherence of “best practices”. Finally, it facilitates the gathering of project specific challenges to analyze and “data mine” to promote call and problem prevention.

We proactively supply you with relevant, timely and accurate project information throughout our Project Support Center.